Pfister
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Pfister Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pfister has 2.5 star rating based on 87 customer reviews. Consumers are mostly dissatisfied.
44% of users would likely recommend Pfister to a friend or colleague.
- Rating Distribution
Pros: Pretty faucet, Customer service, Looks good.
Cons: Cheap workmanship, Flawed product, Pfister not taking responsibility for product failure.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pfister has 2.5 star rating based on 87 customer reviews. Consumers are mostly dissatisfied.
44% of users would likely recommend Pfister to a friend or colleague.
- Rating Distribution
Pros: Pretty faucet, Customer service, Looks good.
Cons: Cheap workmanship, Flawed product, Pfister not taking responsibility for product failure.Recent recommendations regarding this business are as follows: "Not worth the headaches.", "I don’t know yet first time using", "Call first thing in the morning. I was only on hold for about 10 min", "DO NOT EVER PUCHASE A PFISTER PRODUCT.NOT RELIABLE!", "I appreciate being able to reach out to this company for help and their warrantee.".
Most users ask Pfister for the delivery of goods as a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Pfister Reviews
"Needed to get replacement parts to repair"
Went to work on customer faucet and last installer did a terrible job faucet was leaking And rusted and missing parts User's recommendation: I don’t know yet...
"Replacements - yes - but not for 7 to 10 working days!"
They are pretty, work as well as (but no better than) other brands in the same price range. I bought them because of the warrantee which SOUNDED great but, in...
El Paso, Texas
Replacements - yes - but not for 7 to 10 working days!
They are pretty, work as well as (but no better than) other brands in the same price range. I bought them because of the warrantee which SOUNDED great but, in practice, not so much.
Yes, they will 'replace the unit for free'.
BUT, what they don't tell you in the warrantee is that the FASTEST delivery time is 7 to 10 days unless you are willing to pay for 'expedited shipping' which STILL takes a MINIMUM of 2 to 3 days!
So, you have the option of (1) paying for a new faucet to get your repairs done quickly OR (2) you can wait for 3 to 10 days while your water is turned off OR leaking so severely that the cost of the water would be more than a new faucet.
AND the so-called "customer service personnel" are less-than-polite, don't speak English well (thank goodness I speak Spanish - but WHY should I have to in the USA?!) and really have no sense of what Customer Service is supposed to be and that includes the Managerial levels!
I will NEVER buy another one.
It's not worth the headache. Never
- No better or worse than any other product
- Replacement warranty takes a minimum of 7 to10 business days
Preferred solution: Full refund
User's recommendation: Not worth the headaches.
Warrenty
- Good products
Preferred solution: A new replacement faucet
User's recommendation: Call first thing in the morning. I was only on hold for about 10 min
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Leaking unrepairable kitchen faucet
Preferred solution: Replacement
Ocala, Florida
Needed to get replacement parts to repair
User's recommendation: I don’t know yet first time using
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Palm Beach, Florida
Defective Weller Bathroom Faucet
- It is pretty
- Company refuses to reimburse expense to have faucet installed
Preferred solution: Full refund
User's recommendation: DO NOT EVER PUCHASE A PFISTER PRODUCT...NOT RELIABLE!!!
Egg Harbor Township, New Jersey
Kitchen faucet is leaking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Excelente product
- Great product and support
- None that i am aware of
Preferred solution: Keep up the great job on products
User's recommendation: Instrumentos on this peduct are easy to understand and easy to install
Phone was repeating everything she couldn’t hear me
Preferred solution: Parts
User's recommendation: I appreciate being able to reach out to this company for help and their warrantee.
Problem with kitchen faucets
- Good product
- I see none
Preferred solution: Replace faulty cartridge and handle which they have already released the order
User's recommendation: Buy price pfister you want be disappointed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problem with hot water it's only warm.
Preferred solution: Step 16
Frustrated that broken part is still not on the way
- Faucet looks lovely
- Friendly but seemingly incompetent customer service department
Preferred solution: Deliver product or service ordered
User's recommendation: Don't purchase a faucet from this company unless they clean up their customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Great warranty service.
I guess I'm one of the few where it worked out. I see many people having trouble getting a hold of customer service.
I think perhaps the fact that I reached out via the email process in the customer service page and provided photographs of my issues helped get the ball rolling within a day or two.
I would then call in per the email response and provide the case number.
Within the week I would get my free replacement parts courtesy of the lifetime warranty.
To me that is great service.
I only know of a few other companies who offer this level of service still. And it hasn't failed in 5 times that I've had to reach out.
For context, I have 13 Price Pfister faucets throughout the house, all purchased and installed in 2007.
User's recommendation: Try the email option for customer support and have your receipt ready if you have not yet registered your product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dripping Faucet
- Great warranty
- None that i am aware of
Preferred solution: The parts are on their way.
User's recommendation: If I ever need another faucet I will be buying theirs.
Airdrie, Alberta
Faulty item
Wouldn't but one
- Less expensive
- Supply lines not included
- Non standard supply line connections
Preferred solution: Apology
User's recommendation: Make sure you can install with the parts they send
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverside, California
Because I want to
Looking to talk to somebody about replacing a faulty part that I got
I was hand, tightening the sprayer handle on the hose and it snapped off. Im having a hard time getting a hold of anybody at price.
Pfister and I have not had a returned email yet five days ago. frustrating frustrating frustrating frustrating frustrating frustrating. Frustrating
OK update : I finally got a hold of customer service after calling about six times and being hung up on once I explain the situation to the representative and they said that they would mail me out a part the sprayer nozzle for the kitchen sink theyre going to mail it to my customer where the Fossett is broke they said itll arrive in 7 to 10 days.
I will update this review after I receive it. I cant believe I have to go through so much crap a consumer should not have to do all of this because of their negligence or faulty products well see what happens.
User's recommendation: Buy Kohler
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