We requested a replacement kitchen faucet under warranty for leaky one. The faucet arrived a week later with a broken cartridge.I called Price Pfister and was told a cartridge is being sent expedited mail and I would receive by Saturday.

On Monday I called as had not received the cartridge, I was told it was sent out on Friday. Today is Wednesday and I am being told the order is being released and will have it in 7-10 days.Basically everytime I call, I am being told that the cartridge is being sent but nothing has been sent.

They charged me shipping to send a broken faucet. Moreover I have to have a plumber come out again to finish installing the faucet.

Monetary Loss: $65.

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