Pfister is a terrible company. Have a Ventura model faucet we purchased 1 year and 5 months ago. Only two of us in the household so no extreme use. Called CSR to obtain a new hose as ours leaked down under the sink and ruined many cleaning products. CSR said we would...
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I didn't like
  • Your flawed product that leaked in two years
  • Cheap workmanship
  • Warranty gives flawed product
Purchased a Price-Pfister bathroom faucet 12 years ago; when it began to leak 5 years later, I called customer service and spoke with a representative who verified my address and said I would receive the new faucet within 5 working days. I received it in 48 hours. Fast...
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April 3rd plumber spoke to Pfister about part. They checked and said they would not be able to send it until May 10th. Six weeks is very to go without a sink but figured I would wait since it would fit correctly into the designated spots. On May 22nd I still hadn't...
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I originally contacted Pfister's technical support on May 9 because of a defect in the internal component of the kitchen faucet. The tech support people agreed to replace the entire faucet assembly on that date. I just received the assembly yesterday evening after...
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I purchased a Price Pfister "Savannah" model kitchen faucet several years back. I recently experienced an internal leak where water flows out of the unit into the cabinet below whenever I turn on the water. Technical support (Dominican Republic - based) keeps telling...
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Talked with service rep ,being im not original owner of your product with a lifetime warranty, let me rephase that ( lifetime warranty) it is not covered on your ( lifetime warranty) of your product ,i was not impressed with the answers and service. Athough i have seen...
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I am sitting here with a leaking kitchen faucet assembly which is to be a warranty replacement. I am told it will take two weeks for the replacement to arrive. I look at the P.Ph. faucets here in stores and elsewhere and wonder why one of these can't be provided. And...
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Pfister - Gross Incompetence regarding parts order.
I bought a Pasedena faucet last year and the soap dispenser was missing the tube that connects the pump to the bottle.Three calls and 1 email later we have received every part of the soap dispenser several times over but No Tube! What more can we do? I told the company...
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Pfister - Terrible service

Called days ago to ask a question about our broken kitchen faucet......NEVER HEARD BACK!!!! FINALLY GAVE UP AND PURCHASED A MOEN.....VERY HAPPY NOW!
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
I bought a kitchen faucet less than 1 1/2 years ago for $150.00 thinking that I was buying a trusted brand. It started not turning, so I couldn’t move it from side to side, then the head just completely came apart and was spraying my into my kitchen! My husband called...
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