Pfister is a terrible company. Have a Ventura model faucet we purchased 1 year and 5 months ago. Only two of us in the household so no extreme use. Called CSR to obtain a new hose as ours leaked down under the sink and ruined many cleaning products. CSR said we would...Read more
I didn't like
- Your flawed product that leaked in two years
- Cheap workmanship
- Warranty gives flawed product
Purchased a Price-Pfister bathroom faucet 12 years ago; when it began to leak 5 years later, I called customer service and spoke with a representative who verified my address and said I would receive the new faucet within 5 working days. I received it in 48 hours. Fast...Read more
April 3rd plumber spoke to Pfister about part. They checked and said they would not be able to send it until May 10th. Six weeks is very to go without a sink but figured I would wait since it would fit correctly into the designated spots. On May 22nd I still hadn't...Read more
I originally contacted Pfister's technical support on May 9 because of a defect in the internal component of the kitchen faucet. The tech support people agreed to replace the entire faucet assembly on that date. I just received the assembly yesterday evening after...Read more
I purchased a Price Pfister "Savannah" model kitchen faucet several years back. I recently experienced an internal leak where water flows out of the unit into the cabinet below whenever I turn on the water. Technical support (Dominican Republic - based) keeps telling...Read more
Talked with service rep ,being im not original owner of your product with a lifetime warranty, let me rephase that ( lifetime warranty) it is not covered on your ( lifetime warranty) of your product ,i was not impressed with the answers and service. Athough i have seen...Read more
I am sitting here with a leaking kitchen faucet assembly which is to be a warranty replacement. I am told it will take two weeks for the replacement to arrive. I look at the P.Ph. faucets here in stores and elsewhere and wonder why one of these can't be provided. And...Read more
I bought a Pasedena faucet last year and the soap dispenser was missing the tube that connects the pump to the bottle.Three calls and 1 email later we have received every part of the soap dispenser several times over but No Tube! What more can we do? I told the company...Read more
Pfister - Terrible service
Called days ago to ask a question about our broken kitchen faucet......NEVER HEARD BACK!!!! FINALLY GAVE UP AND PURCHASED A MOEN.....VERY HAPPY NOW!
I bought a kitchen faucet less than 1 1/2 years ago for $150.00 thinking that I was buying a trusted brand. It started not turning, so I couldn’t move it from side to side, then the head just completely came apart and was spraying my into my kitchen! My husband called...Read more
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