3 comments

called for parts, waited 12 days, no parts, called again, they said parts were back ordered, said it would be 4-6 weeks.. on a two hundred dollar facuet, had less than one year...will never buy a pfister product, customer service deplorable , contact person at service center could not speak clear English, heavy dilect... creates real problems...

no more never.. it is also a reflection on companies that carry their product...why would their employees not know at time you called them that they did not have parts, and apparently had to order from china or somewhere , this high priced product was made in china

very overrated company.. live and learn

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Anonymous
Dalton, Georgia, United States #951132

We have called 3 times and they tell you it has shipped, still not sure how they are "shipping" it. The fauscet drips from the holes that should be a spray even if you don't press for it for that function. Very disappointed

Pfister_Faucets
to unhappy in N Ga Lake Forest, California, United States #951755
Pfister Verified Representative

We'd be happy to look up your shipping information and send you an update. We're very sorry to hear that it was not communicated to you clearly. Please send us an email at pfsitersocial@bdhhi.com

Thank you

Pfister_Faucets
Lake Forest, California, United States #906524
Pfister Verified Representative

We are so sorry to hear about the customer service experience you received, it is not what we expect of our associates.We would like to put you in contact with our Consumer Services Director and help to get your parts to you as soon as possible.

Please email us at pfistersocial@spectrumhhi.com.

Thank you.

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