0 comments
100% full Not resolved

Update by user Mar 15, 2016

Tues., March 15 - still no faucet!On Sun., Mar.

13 I went to Price Pfister's web site and saw where you can type in your case number to find out the status of your claim. Mine said the faucet had been shipped on Mar. 12 and had a tracking number. So I then went to UPS's web site with the tracking number only to find that they had only received the shipping info - it had not actually been shipped yet.

So, that means that they flat out lied to my husband when he was told on Tues., Mar. 8 that it had shipped. As of today the shipping status is that it was released to UPS today and should arrive by the end of the day on Fri., Mar. 18.

If it DOES arrive and is the correct item, that will be 20 days - nearly 3 weeks!!

- of not having a kitchen faucet and water in my kitchen!Unacceptable customer service.

Original review posted by user Mar 12, 2016

We have an Ashfield 1 handle kitchen faucet, purchased in 2007 when we remodeled our kitchen.It retails on the Price Pfister web site for $527, so it's not exactly cheap!

But it had a lifetime warranty, so it was worth it. In 2009 the water supply line burst wide open, so my husband called for a replacement. Within a few days, we had a new faucet and all was well. Fast forward to the present.

On Sunday, Feb. 28, 2016 my husband was in the basement when he noticed that whenever I turned on the faucet in the kitchen sink, water was leaking down into basement. Upon inspection he discovered that the water supply line was broken where it connected to the faucet. He called customer service, but being a Sunday, it was not open.

He called Monday, Feb. 29th and spoke to a customer service rep who confirmed all the information that they already had in their system from 2009 and told him they would send an email with a link to send a picture of the faucet so they could make sure they send the right one. No email arrived so he called back - 2 times - before the email was finally received. The picture was sent right away on Feb.

29th. After 3 days (Thurs., March 3rd) of not hearing anything (it had said allow 48 hours for processing) they were called again and my husband was told the faucet had been approved for shipping, that we would receive an email with a tracking number as soon as it was shipped. On Tuesday, March 8th, after still not receiving an email with a tracking number, my husband called them again and was told that the faucet had shipped already and they admitted they had not sent an email and there was no tracking number available. So as of today, Saturday, March 12, 2016 we still don't have a working kitchen faucet.

Day 14 with no water in the kitchen!I don't believe they really shipped it, or it would be here by now.

Review about: Price Pfister Ashfield Kitchen Faucet.

I liked: Pretty faucet.

I didn't like: Flawed product.

Review #808217 is a subjective opinion of a user.

2.4
Staff
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Customer service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Warranty issue / $527
Preferred solution Deliver product or service ordered

Had an Experience with Pfister?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Factory Direct SPA Covers - FACTORY DIRECT SPA COVER Factory Direct SPA Covers "Buyer BEWARE!!! Had their spa cover for 9 months when the vinyl faded and the foam inside started degrading causing slumping. Owner blames it all on your abuse of their..." Read more Artesian Spas - Brand New Spa, no service, but lots of excuses Artesian Spas "Purewater Pools in Nepean Ontario sold us a Sundance tub 10 years ago. Sales and service was awesome. We "upgraded" as the Sundance was pretty worn out and this tub..." Read more Pfister - Let me tell you what happened.... Pfister "For the last 10 years I have had a Pfister kitchen faucet. Very happy with the way it looks and the way it workED. One day, 3 weeks ago, the..." Read more Master Spas - Review about Master Spa Twlight 7 2 from Plainview, Texas Master Spas "Our new spa was delivered today and the main pump would not start up..it would only hum. The delivery guy tried both speed settings and got nothing but a hum..He..." Read more Lexus - Front driver and passenger leather seats are cracking. Lexus "The driver and passenger in my 2013 RX 350 Lexus starting cracking in December 2016. The beginning of January 2017 I took the car to Lexus of Palm Beach for..." Read more Del Webb By Pulte Homes - I am not a Pissed Consumer and I would buy another Pulte Home Del Webb By Pulte Homes "We bought a Pulte home in a 55+ community and are very pleased with the purchase and follow up of any problems. Yes, there were a few issues but Pulte..." Read more Jiyu ACP ACM Manufacturer Jiyu Acp "Jiyu ACP company is top 10 quality brand in domestic building materials industry. Focus on supplying a large range of Aluminum Composite Panels and Materials. Service is very good, the..." Read more Costco - Puppy in a grocery basket in the food court Costco "Sitting in the food court trying to enjoy our hot dogs there was a puppy sitting in a grocery cart? Where we are eating!!!. I asked an associate where i..." Read more